Returns & Exchanges Policy

We want you to be satisfied! If you're not 100% happy with your purchase, we’ve simplified our return process.

Eligible Reasons for Returns/Exchanges:

1. Product quality defects
2. Damage incurred during shipping
3. Incorrect item received (item differs from what was ordered), provided it remains in resellable condition.

Cases Excluded from 7-Day No-Questions-Asked Returns:

1. Customized/personalized items
2. Used items (electronic devices are considered used once powered on)
3. Wear and tear on the product, its functional components, or accessories
4. Missing or severely damaged original packaging (excluding opened seals) that affects resale value
5. Items deemed non-returnable by nature where you acknowledged this at purchase
6. Any other condition rendering the item unsuitable for resale

How to Initiate a Return:

1. Returns for Personal Reasons:Contact our After-Sales Service via email within 7 days of receipt.Item must be in resellable condition.Our team will process your request within 1-3 business days.Return shipping costs are your responsibility.
2. Returns for Quality Issues:Email After-Sales Service within 7 days of receipt.We’ll process your request within 1-3 business days.We cover return shipping costs.
3. Return Procedure:Within 7 days of receiving your order:a) Contact the courier directly to return goods.b) The courier will notify us upon receipt.c) Refunds will be processed within 15 business days.